Frequently Asked Questions (FAQs)
Find all the answers you need right here.
General Questions
You can purchase Onoma products directly from our website or from Amazon UK. All orders are fulfilled by us directly, ensuring quality control and customer satisfaction. We use Royal Mail First Class Tracked for UK deliveries or Royal Mail International Tracked for deliveries to Ireland. Our packaging is specifically designed to fit through your letterbox, making delivery more convenient and secure.
All Onoma products are proudly manufactured in the United Kingdom, using a blend of British and globally sourced ingredients. Our pouch packaging is produced in Northern Ireland with a focus on both quality and sustainability. It’s currently made from 4LDPE plastic, which can be recycled at most supermarket recycling points—please do your bit for the planet and hang onto it for your next trip. Our outer packaging is 100% recyclable and biodegradable, made from high-quality corrugated cardboard to ensure your products arrive safely and damage-free. As we grow, we’re continuously rethinking our packaging to make it even more sustainable. By keeping our supply chain small and local to the UK and Northern Ireland, we’re able to minimise transportation distances and reduce our overall environmental impact.
Absolutely. Onoma’s products are designed to support urinary health before, during and after menopause. As we age, a weakened immune system can make maintaining urinary health more challenging. Hormonal changes—particularly the decline in oestrogen during perimenopause and menopause—can disrupt the vaginal and urinary microbiome and impact the overall health of the urogenital system, increasing the risk of UTIs. Onoma provides targeted support to help address these concerns and promote long-term wellness.
Our new Subscribe & Save option is coming soon — get Tract Tonic for just £30 (normally £36). We’re already offering early access to this feature, so if you’ve purchased from us before and want in early, we’ve got you covered. Just drop us a DM on Instagram or email us at support@onoma.health and we’ll honour the subscription price for you. Stay tuned — convenient, consistent urinary tract support is about to get even easier.
We’re here for you! At Onoma, we believe in the power of connection and shared experiences. Join our growing community on WhatsApp to hear from and chat with other women navigating similar health journeys. We’d also love to hear your ideas on how we can stay connected and create meaningful spaces for sharing stories and support. Email us your thoughts at support@onoma.health—we’re excited to bring them to life!
If you have any questions, feel free to DM us on Instagram or email us at support@onoma.health—we’re always happy to help!
Product Specific / Health & Safety
Tract Tonic is a simple yet powerful daily drink designed to cleanse and protect the urinary tract. D-Mannose and Cranberry, recognised by the NHS for their role in preventing cystitis and UTIs, work by blocking bacteria from adhering to the urethra walls. Fennel and Vitamin C provide antioxidant and anti-inflammatory support, while natural diuretics and pH balancers help soothe discomfort, reduce burning, and promote urinary health.
For best results, take Tract Tonic once daily and/or before or after sex to support ongoing urinary tract wellness.
See ingredients in Tract Tonic here.
Our urinary health supplements are formulated to help maintain ongoing urinary health and are ideal for daily use as part of your proactive wellness practice. For optimal results, we recommend taking Tract Tonic once daily and/or before or after sex. If symptoms persist or worsen, it’s important to seek medical advice promptly.
Onoma’s supplements are made with carefully selected ingredients that are pregnancy-safe. However, research on the use of supplements during pregnancy or breastfeeding is limited. We recommend consulting your healthcare professional before adding our supplements to your routine if you're pregnant, breastfeeding, or have any concerns.
Absolutely. Our products are formulated without harmful chemicals like parabens, phthalates, and sulphates. At Onoma, we prioritise safe, natural ingredients to ensure your health and wellbeing come first.
Yes! Our supplements are certified vegan and free from common allergens, including soy. While our products are not specifically tested for gluten, our manufacturing process does not involve any gluten-containing ingredients.
Delivery
We process all orders directly, ensuring quality control and fast delivery.
United Kingdom: Orders are shipped from London with next-day tracked delivery via Royal Mail (1–2 working days). We understand that when you need relief, you need it urgently.
European Union (including Northern Ireland): Orders are shipped from Berlin, Germany with DHL Standard (3–6 working days). There are no customs or duties to pay for these countries.
All shipments include tracking so you can monitor your delivery every step of the way.
We’re sorry if your product arrives damaged, and we understand how frustrating this can be. As we handle fulfilment and returns directly, please contact us at support@onoma.health to arrange a return. We will process your request and can offer a replacement or refund based on your preference. When submitting your return request, please include proof of the damage, such as a clear photo of the affected product and packaging. If you have any questions or concerns, our customer support team is here to help and will ensure your issue is resolved smoothly.
As we handle order fulfillment and delivery directly, you’ll receive tracking updates and delivery details via email. These updates allow you to monitor your order in real-time and stay informed about its progress. If you encounter any issues or need further assistance, don’t hesitate to contact us at support@onoma.health—we’re always here to help.
If your delivery hasn’t arrived within the expected timeframe, we’re sorry for any inconvenience caused. Please check your tracking email for the latest shipping updates. If your order is delayed or your tracking information isn’t clear, contact us at support@onoma.health, and we’ll investigate promptly. We’re committed to ensuring your order reaches you as soon as possible. Your satisfaction is our priority, and we appreciate your patience and understanding.
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